Customer Care Administrator Dartford

Bellway plc; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading house builder in the UK as a Customer Care Administrator. This role offers a dynamic environment where you'll maintain customer logs, support the Customer Care team, and liaise with various departments to ensure customer satisfaction. With a commitment to diversity and inclusion, the company fosters a supportive culture. You'll be part of a team that values your contributions and offers competitive perks like a bonus scheme and a contributory pension. If you thrive in fast-paced settings and enjoy administrative tasks, this opportunity is perfect for you.

Benefits

Competitive annual bonus

Contributory pension scheme

Access to discounts and benefits portal

ShareSave Scheme

Cycle to Work Scheme

Life assurance

Holiday Purchase Scheme

Earn and Learn Opportunities

Qualifications

• Experience in a fast-paced administrative role is essential.
• Desirable experience in the construction or house building sector.

Responsibilities

• Maintain Customer Care logs and provide administrative support.
• Liaise with sub-contractors and ensure maintenance requests are completed.

Skills

IT Skills

Communication Skills

Organizational Skills

Ability to Work Independently

Deadline Management

Education

GCSE Maths and English – Grade 4+

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Thames Gateway Division located in Dartford is looking to recruit a Customer Care Administrator to join the Division’s Customer Care team.

The Role

This role reports to the Division’s Customer Care Manager.

Principal accountabilities of the role include:

1. Maintain and update the relevant Customer Care log/monitor.
2. Provide administration support for the Department, such as handling and responding to all customer correspondence, collating site/sales paperwork, filing etc.
3. Assist in liaising between sub-contractors and the Division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary.
4. Liaise with the Buying department regarding order materials as and when required.
5. Follow up and audit trail for completion paperwork.
6. Send welcome pack/letter following legal completion.
7. Liaise with Site Managers to ensure that remedial works are completed within timescales.
8. Update weekly reports and distribute to relevant personnel.
9. Keep accurate records ensuring files are kept up-to-date.

Experience, Qualifications and Skills

Experience

1. Experience of working as an Administrator in a fast-paced environment.
2. Experience of working within the construction or house building sector is desirable.

Qualifications and Training

1. GCSE Maths and English – Grade 4+ (or equivalent)

Skills and Aptitude

1. Ability to liaise with internal and external personnel.
2. Able to work to deadlines in a fast-paced environment.
3. Ability to work on own initiative.
4. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook).
5. Committed to diversity and inclusion.

The Role and Working Conditions

1. Willing to be flexible in respect to day-to-day duties and hours worked.
2. Ability to travel to all development sites, including the divisional office.

In return we can offer you:

1. Competitive annual bonus.
2. Contributory pension scheme.
3. Access to discounts and benefits portal.
4. ShareSave Scheme.
5. Cycle to Work Scheme.
6. Life assurance.
7. Holiday Purchase Scheme.
8. Earn and Learn Opportunities.

We reserve the right to close this vacancy if a large volume of applications are received.