Customer Care Administrator

Fawkes and Reece; South Norfolk; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise de construction recherche un Administrateur du Service Client pour une mission de 3 à 6 mois. Le poste implique de gérer les tâches administratives et de communiquer avec les clients pour assurer un service fluide. Une rémunération compétitive et des horaires de travail de 8h30 à 17h00, du lundi au vendredi, sont proposés.

Benefits

Package compétitif

Possibilité d'extension du contrat

Qualifications

• Capacité à gérer plusieurs priorités efficacement.
• Compétences intermédiaires à avancées en MS Office.
• Expérience d'utilisation du logiciel Dynamics est idéale.

Responsibilities

• Soutenir le Responsable du Service Client avec des tâches administratives.
• Gérer les systèmes de fichiers et les bases de données.
• Liaiser avec les clients internes et externes.

Skills

Time Management

Communication

Professional Correspondence

Multi-tasking

Education

Experience in Administration/Secretarial Role

Tools

MS Office

Dynamics Software

Job description

Reference: Customer Care Admin_1752147909
Posted: July 10, 2025

A leading house builder have a requirement for a Customer Care Administrator to provide maternity cover (3 - 6 months).

Reporting to the Customer Care Manager you will support them with administrative duties for the Customer Care team. Duties and responsibilities include:

• Work closely with the Customer Care Manager to ensure that relevant administrative tasks are dealt with efficiently
• Perform general departmental administration tasks as and when required to meet the needs of the department
• Manage and maintain relevant filing systems and databases
• Liaise with internal and external customers/contacts to ensure a smooth flow of information
• Monitor costs incurred by the department
• Ensure effective and efficient processing of documents through Company systems, working within set time frames
• Monitoring the Customer Care inbox to ensure emails are dealt with effectively
• Liaising with nominated subcontractors
• Making courtesy calls to new and existing customers to book and follow up defect works

Skills and experience required:

• Experience of working in an administration/secretarial role.
• Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English.
• *Experience in using Dynamics software - ideal.
• Ability to generate professional correspondence unaided.
• Self-disciplined individual, with demonstrably good time management skills and the ability to manage a number of priorities
• Ability to multi-task, and work efficiently and accurately under pressure
• Team players who are supportive of colleagues
• Professional and pleasant manner in dealing with internal and external customers
• Excellent telephone skills

Contract duration: 3 - 6 months - there is also a possibility of the role being extended or turning into a permanent role

The company are offering a competitive salary and package. Working hours are 8.30am - 5pm Monday to Friday (37.5 hours/week). Please note this role is an office-based role .

If you are interested in this role and available for an immediate start, please contact Carl at Fawkes & Reece or apply via the link provided.