Customer Care Administrator

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As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Basic Salary – up to £24,600 per annum depending on experience.

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

Marlowe Fire & Security’s Customer Care Administrators

We are seeking a motivated and experienced Customer Care Administrator to join our customer care team. The successful candidate will aid in delivering the highest level of customer satisfaction in a passionate and developing team. This role requires a proactive approach to problem-solving, a keen eye for detail, and a passion for delivering outstanding customer service.

The role requires a proactive approach and excellent personal interaction with both internal and external Customers, supporting our Customer Charter. To work as part of the incumbent team to ensure that accurate and effective customer service is provided across all functions within the business, always maintaining a professional & courteous approach.

• Oversee the handling of customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Work closely with other departments, including sales, operations, and service support, to resolve customer issues and improve service delivery.
• Ensure the team adheres to company policies, industry regulations, and quality standards.

Requirements

Who We’re Looking For

Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• Self-motivated, proactive, enthusiastic, flexible
• The ability to work independently and a desire to learn.
• Excellent administration and computer skills
• Customer focused with the ability to resolve customer queries.
• Analytical in approach
• Exhibit a high degree of professionalism and resilience.
• Experience of manipulating data using Microsoft Excel and other appropriate packages
• Strong organisational skills.
• Excellent attention to detail and the ability to handle multiple priorities with a structured approach

Our Commitment to Attracting, Rewarding & Retaining Talent

At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.

• Basic Salary – Up to £24,600 per annum depending on experience
• Royal London Pension
• Life Assurance 4x Salary
• Additional Day holiday for each full year of completed service (up to 25 days)
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Employee Recognition Scheme
• Development and progression opportunities
• Free, secure on-site parking
• Free, on-site gym

A Little More About Marlowe Fire & Security

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.

Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.

Our Businesses Include:

• Alarm Communications acl.uk.com/careers
• Clymac clymac.co.uk/careers
• FAFS Fire & Security fafsfireandsecurity.com/careers
• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
• Morgan Fire Protection morganfire.co.uk/recruitment/
• Marlowe Smoke Control marlowe-aov.co.uk/careers/
• Marlowe Fire & Security marlowefireandsecurity.com/vacancies/

At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.