Customer Care

McDonald's Restaurants Limited; Royal Tunbridge Wells; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on breaks

Employee discounts

Career development

Premium pay for overnight hours

Employee recognition

Job summary

McDonald's Restaurants Limited is seeking individuals for Customer Care across various shifts, including evenings and weekends. You will be the face of the restaurant, delivering a great customer experience, maintaining cleanliness, and assisting guests with queries.

No experience is required as full training will be provided, and you will join a welcoming team focused on service and inclusivity.

Qualifications

• No experience required as full training will be provided.
• Strong communication and hospitality skills with a genuine smile.
• Positive attitude and ability to thrive in a dynamic environment.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customers' visits to make them memorable.
• Navigate and manage customer areas, engaging customers and troubleshooting issues.
• Go the extra mile to ensure customers feel welcome.
• Create a warm, welcoming atmosphere and support restaurant events.
• Complete tasks in line with training and company guidelines.
• Follow workplace safety, hygiene and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member and contribute to a positive environment.

Job description

This role requires availability to work shifts across various days and times. To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Evenings. Please only apply if you are able to meet these requirements.

What We Stand For At McDonald's

Our employees are at the heart of everything we do. McDonald's is built on five core values: Serve, Inclusion, Integrity, Community, and Family. These values guide how we work together, how we treat our customers, and how we support each other. We're committed to creating a safe, respectful, and inclusive workplace where opportunity is open to all.

What does a day as a Customer Care look like?

As Customer Care, you will be the face of our restaurant and play a vital role in delivering a great customer experience. Whether you're maintaining cleanliness, welcoming a customer with a smile or supporting a query, you'll make sure every visit is a positive one.

Responsibilities

• Delivering high standards of hospitality and cleanliness
• Providing a personal touch to customers visits to make them memorable
• Navigate and manage customer areas seeking engagement opportunities and actively troubleshooting issues
• Strive to go that extra mile to make people feel welcomed
• Creating a warm and welcoming atmosphere, supporting special restaurant events
• Completing tasks in line with training and company guidelines
• Following all workplace safety, hygiene and operational procedures
• Treating customers and colleagues with courtesy and respect
• Working as a supportive team member and contributing to a positive environment
• This is a customer facing role that requires enthusiasm, reliability, and a clear commitment to creating a welcoming and inclusive environment.

We're looking for individuals who are:

• Naturally friendly, welcoming, and helpful, with a genuine desire to make others feel valued
• Have strong communication & hospitality skills with a genuine smile
• Able to thrive in a dynamic environment and consistently bring a positive, engaged approach to work
• Eager to learn and follow guidance
• Positive attitude and comfortable engaging with customers
• A team-focused mindset and willingness to learn
• No experience is necessary as full training will be given!

Benefits and Rewards

• Skills for life - Learn transferrable skills that will help you grow, whether you're full or part time.
• Employee Assistance Programme - Access counselling, mental health support, and helpful resources whenever you need them.
• Exclusive discounts - Save on shopping, travel, gym memberships, and more.
• Premium pay for some overnight hours - Extra reward for some of those late-night hours.
• Recognition and rewards - From Employee of the Month to long-service awards, we celebrate your contributions.
• Free meals on your break - Choose a meal from our restaurant menu while you recharge. (Can differ depending on location)
• Career development - Opportunities for career growth through, training, clear progression pathways and apprenticeships to help you build your future.
• And many other great benefits specific to your restaurant., perks

Flexible Working

• Work hours that fit around you and life's surprises.
• Employee Assistance Programme Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.
• Travel Enjoy staycations or trips abroad with discounts on travel fares.
• Skills Gain Transferrable Skills Whether you're full-time or part-time, your role here will teach you skills for life.
• Groceries & Food Employee meal discounts at work along with discounts on groceries at major supermarkets.
• Emotional Health Support Supporting your mental and emotional wellbeing and coping with life events.
• Meals at Work You can choose food from our restaurant menu on your break and can even try the latest promotions.
• Discounted Gym Memberships Stay fit and healthy with discounts on gym memberships.
• Financial Support Guidance on managing your finances and how to save for long term goals.
• Books & Entertainment Access great discounts on PC and video games, magazines, books and music.
• Life Assurance Providing a tax-free lump sum to your loved ones, helping reduce financial worries at a difficult time.
• Fashion Get discounts at hundreds of major high-street and online retailers.
• Health Insurance Free health insurance that covers you and your family.
• Health & Beauty From cosmetics to diet and nutrition, get discounts at a range of health and beauty retailers.
• Employee of the month Recognising you for living our values through the great work you do.
• Utilities Receive discounts at high-street and online homeware stores.
• Values Heroes We live by our values and we reward those who demonstrate their commitment to them.
• Length of service Your length of service doesn't go unnoticed - we reward you with monetary benefits for long service.
• Physical Health Support Helping you make healthy lifestyle choices and address health issues.
• Bonus Potential Receive extra financial rewards for your hard work, in addition to your salary.
• Allowance Premium Shift If you work overnights, between the hours of midnight and 5am, you'll earn extra pay.