Customer Call Handler

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Our client is a leading not-for-profit organisation with a strong national presence in the UK. They provide essential services to communities, and with over 500 employees, they are committed to making a significant impact in their sector.

Job Description

As a Temporary Customer Advisor you will be:

• Liaising with a customer base via multi-channels, i.e telephone, emails and whats-app
• Support first contact resolution of queries including diagnosing and scheduling repairs. Support with rent, ASB, lettings and home ownership queries.
• Providing product and service information to customers.
• Updating information on CRM system.
• Handling and resolving customer complaints regarding products or services.
• Recording customer interactions and transactions accurately.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.

The Successful Applicant

To be successful in this role:

• Experience within a call handling role is essential.
• Excellent communication and interpersonal skills.
• Proficiency in relevant computer applications.
• The ability to handle stressful situations and remain calm under pressure.
• Can commit to a temporary role.

What's on Offer

In return, our client can offer:

• Long term temp role up until Dec 2024.
• Immediate start and weekly pay.
• Supportive and inclusive work culture.
• Free on-site-parking.
• Hybrid working (3 days in office, 2 days at home).

We encourage all interested candidates who meet the above criteria to apply for this exciting role as a Customer Service Advisor in Chester.