Customer & Business Support Assistant - FLK13124

Falkirk Council; Grangemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local council in Grangemouth is seeking a dynamic Customer & Business Support Assistant for a full-time, office-based role. Candidates should have SVQ level 2 or equivalent, excellent customer service skills, and experience with Microsoft Office. The position involves delivering responsive service and working accurately within a busy team, ensuring high-quality support to customers. The working hours are Monday to Friday, 8 am to 4 pm.

Qualifications

• Educated to SVQ level 2 or equivalent.
• Positive attitude and drive to work in a busy environment.
• Knowledge of Microsoft Office and data protection requirements.

Responsibilities

• Deliver high-quality responsive service.
• Ensure excellent customer support to both internal and external customers.
• Work accurately to deadlines within a busy team.

Skills

Customer Service Skills

Microsoft Office

Data Protection Legislation

Education

SVQ level 2 or equivalent

Job description

Job Advert

Can you MAKE IT HAPPEN'?

To support the Council's drive to become Council of the Future we are looking to appoint on a permanent full-time basis a dynamic and enthusiastic Customer & Business Support Assistant who will enjoy working in an environment of continuous change and improvement.

You will be educated to SVQ level 2 or equivalent, with a positive can do' attitude and the drive to make it happen' in a busy working environment delivering a high-quality responsive service.

Ideally you will have knowledge and experience of Microsoft Office and data protection legislation requirements. You must be able to work accurately to deadlines within a busy team ensuring excellent customer support to both internal and external customers.

The role will suit someone with good Customer Service skills and previous experience working with the public, focusing on efficient and effective front line and business support in line with Place Services requirements.

You will work 37 hours per week and the core hours will be 8 am - 4 pm, Monday to Friday.

This post will be office based within Dalgrain Deport, Grangemouth working within our Fleet and Waste Services Department.