Customer Business Manager

L'Oréal; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join L'Oréal as a CBM Manager to drive the growth of prestigious beauty brands. You will lead a team, develop strategic commercial plans, and play a key role in managing customer relationships and P&L. Enjoy industry-leading benefits and the opportunity to thrive in a dynamic, inclusive environment.

Benefits

Money-saving offers

Private medical and dental insurance

Discounted gym memberships

Enhanced pension plan

Up to 60% off L'Oréal brands

Paid fertility leave

Access to leadership programs

Qualifications

• Brand expertise needed for negotiations in beauty sector.
• Proven track record in commercial and P&L management.
• Ability to guide account managers and manage multi-functional relationships.

Responsibilities

• Lead account managers in managing customer relationships and accounts.
• Develop commercial plans aligned with retailer growth targets.
• Optimize P&L focusing on productivity and profitability.

Skills

Sales and negotiation skills

Market awareness

Team leadership

Job description

CBM Manager

Propel the growth of prestigious beauty brands by forging robust partnerships with key customers and devising cutting-edge commercial strategies. As a CBM Manager, you will nurture deep customer relationships and harness your market insights to drive brand expansion and surpass ambitious objectives.

A DAY IN THE LIFE

Leading Your Team

• Lead a team of account managers, guiding them in managing their respective accounts.
• Develop long-term, multi-functional relationships with key stakeholders (buyers, marketing, e-commerce, beauty advisors, etc.).
• Gain a thorough understanding of your retailer customer insights.
• Devise commercial plans aligned with retailer growth targets.
• Develop retailer-centric strategies to ensure optimal market positioning and brand ranking.
  
  

Managing The P&L

• Understand the customer P&L and identify opportunities to maximize profitability and manage risk effectively.
• Ensure sell-in forecast accuracy, consistency, and control within your team.
• Optimize the P&L by focusing on productivity and profitability within this channel.
• Reporting and Strategy:
• Consolidate customer insights and performance data for reporting to CBD.
• Design and manage the customer strategy based on the Luxe strategic framework for the retailers.
  
  

Who You Are

• Excellent sales and negotiation skills
• Brand expertise, both On & Off, to drive its needs in negotiations
• Proven differentiating track record regarding On & Off Trade Marketing actions
• Understand P&L of customers and commercial advantages.
• Be aware of the market, consumer and competition.
• The ability to motivate and lead a team and proactively cooperate within the organization.
  
  

What We Offer

Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.

Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks.And there's lots more too!

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.

SELECT YOUR DIVISIONS PARAGRAPH (DELETE AS NECESSARY) =>

In the L'Oréal Consumers Products Division, our mission is to democratize the best of beauty, which means bringing beauty to all. And for us, beauty must be sustainable. The Consumer Product Divisions holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, and NYX Professional Makeup. Beyond our four iconic global brands, we have a unique brand portfolio including others like Essie and Carols Daughter.

In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our portfolio makes up 26 brands of which 17 are global, including the highly-aspirational and multi-expert ones such as Lancôme, Yves Saint Laurent and Giorgio Armani. Thanks to our strong, balanced and complementary portfolio as well as our incredibly talented team of experts we are perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.

In the Professional Products Division, our mission is to be the partner of choice for the professional hair industry. Inspiring stylists and creating desirability amongst consumers with meaningful brands. We’re the founding Division for the L’Oréal group, with a rich history over 110 years. The 8-brand portfolio includes the likes of L’Oréal Professionnel, Kérastase, Redken and Matrix and the division is universally known for exclusively supplying salons and other professional customers with the most advanced technologies in hair and beauty products.

Being part of the L’Oréal Dermatological Beauty Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin.’ As the world leader in dermocosmetics, our iconic brands La Roche- Posay, Vichy, CeraVe, SkinCeuticals, are recommended by dermatologists and health-care professionals worldwide. The division has maintained a double-digit growth worldwide for the last 5 years.

Our Corporate Division supports the 4000+ strong workforce in the UK & Ireland. It’s a fast-paced and dynamic environment when you’ll have visibility over our 4 Divisions and play an integral role in moving our business forward. Our founder Eugène Schueller once said that “a company is not walls and machines, it’s people, people, people”. Joining our corporate teams means joining the world leader in beauty, at the cutting edge of innovation. But above all, it means becoming part of a team of talented and inspiring people.

How We Recruit

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.