Customer Business Director

L'Oréal; London; On-site; GBP 85,000 - 120,000; Full time

Job summary

A global beauty leader in London is seeking a Commercial Business Director to propel the growth of prestigious beauty brands. You will lead a team, forge key partnerships, and manage customer P&L to drive brand expansion. With excellent negotiation skills and market awareness, you will ensure optimal market positioning. The role comes with an industry-leading benefits package supporting your professional growth and well-being.

Benefits

Competitive salary

Discounts on iconic brands

Private medical insurance

Discounted gym memberships

Enhanced family leave

Qualifications

• Proven experience in managing and developing teams.
• Strong capability to forge partnerships with key customers.
• Ability to drive brand growth and achieve commercial objectives.

Responsibilities

• Lead account managers in the Luxury Division.
• Develop long-term relationships with key stakeholders.
• Optimize the P&L and manage risk effectively.
• Consolidate insights for reporting to CBD.

Skills

Excellent sales skills

Negotiation skills

Brand expertise

Proven track record in Marketing

Understanding of customer P&L

Market and consumer awareness

Team leadership

Job description

Commercial Business Director (CBD)

Propel the growth of prestigious beauty brands by forging robust partnerships with key customers and devising cutting-edge commercial strategies. As a CBD, you will nurture deep customer relationships and harness your market insights to drive brand expansion and surpass ambitious objectives. You will be supported in this goal by your team of over 10 people.

A DAY IN THE LIFE

Leading Your Team

• Lead one of our largest teams of account managers in the Luxury Division, guiding them in managing their respective accounts.
• Develop long-term, multi-functional relationships with key stakeholders (buyers, marketing, e-commerce, beauty advisors, etc.).
• Gain a thorough understanding of your retailer customer insights.
• Devise commercial plans aligned with retailer growth targets.
• Develop retailer-centric strategies to ensure optimal market positioning and brand ranking.

Managing The P&L

• Understand the customer P&L and identify opportunities to maximize profitability and manage risk effectively.
• Ensure sell-in forecast accuracy, consistency, and control within your team.
• Optimize the P&L by focusing on productivity and profitability within this channel.

Reporting and Strategy

• Consolidate customer insights and performance data for reporting to CBD.
• Design and manage the customer strategy based on the Luxe strategic framework for the retailers.

Who You Are

• Excellent sales, including Ecommerce, and negotiation skills
• Brand expertise, both On & Off, to drive its needs in negotiations
• Proven track record in On & Off Trade Marketing actions
• Understanding of customer P&L and commercial advantages
• Market, consumer, and competition awareness
• Ability to motivate and lead a team and proactively cooperate within the organization

What We Offer

Our industry-leading, award-winning benefits package demonstrates how much we value our people. We offer a fair and competitive package to help you thrive, including money-saving offers, free mortgage advice, share options, and an enhanced pension plan. Enjoy discounts of up to 60% on iconic brands like YSL, CeraVe, Armani, Kiehl's, and Garnier. We also provide private medical and dental insurance, discounted gym memberships, onsite mental health support, enhanced family leave, and up to 4 weeks of paid fertility leave. Additionally, we support your professional growth with leadership programs and expert talks.

About L’Oréal

Present in 150 markets across five continents, L’Oréal has dedicated itself to creating beauty that moves the world. With over a century of innovation, we are the industry leader with €29 billion in sales. Our portfolio includes 26 brands, with 17 global brands such as Lancôme, Yves Saint Laurent, and Giorgio Armani. We are committed to diversity, inclusion, and making a positive impact on society and the planet.

How We Recruit

We pride ourselves on fostering a diverse, equitable, and inclusive environment. We welcome talent from all backgrounds and are committed to fair employment practices. We believe that our differences enrich our creativity and innovation, enabling us to go beyond boundaries. Join us and be part of our vibrant community.