Customer Assistant - Womenswear - Handforth

MARKS&SPENCER; Wilmslow; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a Customer Assistant for their Womenswear department. This role is pivotal in delivering an exceptional shopping experience, where you will engage with customers, maintain store standards, and promote products. With a commitment to inclusivity and diversity, this company is revolutionizing retail and offers a supportive environment for all employees. If you are passionate about customer service and eager to make a difference, this is the perfect opportunity to join a team that values your contributions and encourages personal growth.

Qualifications

• High levels of customer service and strong communication skills are essential.
• Adaptability and attention to detail are key for success in this role.

Responsibilities

• Serve customers efficiently and keep the store clean and stocked.
• Engage with customers to understand their needs and deliver great service.

Skills

Customer Service

Communication Skills

Attention to Detail

Digital Capability

Job description

Customer Assistant - Womenswear - Handforth

Fixed Term Vacancy for a Customer Assistant on Womenswear.

Based at the Handforth store (SK9 3PB)

Contracted to 23.00 hours per week.

Standard Rate of Pay at £12.60 per hour.

Working Pattern mostly Afternoon/Evenings with one Late Night per week.

Working Pattern:

1. Week 1:

• Sunday 11:00-17:00
• Monday 12:00-18:00
• Wednesday 16:00-22:00
• Friday 12:00-18:00

Week 2:

• Monday 12:00-18:00
• Tuesday 12:00-18:00
• Wednesday 16:00-22:00
• Saturday 12:00-18:00

Job Description:

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services
6. We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

1. High levels of customer service
2. Committed to delivering excellent work with great attention to detail
3. Open to and acts upon feedback, asking for this regularly
4. Takes accountability for planning and managing own workload efficiently
5. Strong communication skills
6. Adaptable to changing situations
7. Builds positive relationships by being a good listener
8. Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.