Customer Assistant - Warehouse Operative - Oxford

TN United Kingdom; United Kingdom; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a dynamic team as a Customer Assistant at a leading retail store, where your role is crucial in ensuring smooth operations behind the scenes. This position requires a hardworking individual who is dedicated to delivering excellent customer service, managing stock efficiently, and working collaboratively with colleagues. You'll be using digital tools to track deliveries and maintain stock levels, ensuring that customers always have access to the products they need. If you thrive in a fast-paced environment and are eager to contribute to a positive shopping experience, this opportunity is perfect for you.

Qualifications

• Must be over 18 due to early morning shifts and health regulations.
• Ability to work efficiently and maintain high standards.

Responsibilities

• Accept deliveries and unpack goods for store readiness.
• Maintain stock levels and ensure a smooth shopping experience.

Skills

Customer Service

Teamwork

Digital Literacy

Flexibility

Tools

In-store Systems

Job description

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Customer Assistant - Warehouse Operative - Oxford, united kingdom

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Client:

Marks and Spencer

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fb368ac9ba4f

Job Views:

5

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Work Pattern

Week 1
Sunday: 05:00-10:00
Tuesday: 04:00-09:00
Wednesday: 04:00-09:00
Thursday: 04:00-09:00
Friday: 04:00-09:00

Week 2
Monday: 04:00-09:00
Tuesday: 04:00-09:00
Wednesday: 04:00-09:00
Friday: 04:00-09:00
Saturday: 04:00-09:00

Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00


Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.

Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.


Purpose

• To deliver a great shopping experience for their customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver ‘best in town’ standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve

Key Accountabilities

• Serve our customers efficiently and brilliantly well – on the shop floor and at service points
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Key Capabilities

• Understands how M&S operates, it’s strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
• Effective at communicating their intentions to others; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities