Customer Assistant - Warehouse Operative - Kingsley Village

Marks and Spencer; Higher Trekenning; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Higher Trekenning seeks a Customer Assistant to join its Operations team. This role requires flexibility, excellent communication skills, and a strong ability to work as part of a team. Responsibilities include efficiently serving customers and maintaining high presentation standards. A digital savvy individual will thrive in managing stock and deliveries, ensuring a smooth operation across the store.

Qualifications

• Must be 18 or older due to health and safety regulations.
• Effective communication skills are essential.
• Must demonstrate flexibility in various operational tasks.

Responsibilities

• Serve customers efficiently on the shop floor and service points.
• Maintain store cleanliness and presentation standards.
• Engage proactively with customers to meet their needs.

Skills

Attention to detail

Digital confidence

Team player

Adaptability

Tools

In-store systems

Job description

Overview

Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Work Pattern

Week 1
Sunday 06:00-10:00
Wednesday 06:00-10:00
Thursday 06:00-10:00
Friday 06:00-10:00

Week 2
Monday 06:00-10:00
Tuesday 06:00-10:00
Friday 06:00-10:00
Saturday 06:00-10:00

Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Being digitally confident is essential. You\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.

Being a team player is crucial. You\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.

Responsibilities

• Serve our customers efficiently and brilliantly well - on the shop floor and at service points
• Deliver best in town\' standards through presentation standards, availability and keeping the store clean and tidy
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Qualifications and capabilities

• Key Capabilities

• Understands how M&S operates,it's strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
• Effective at communicating their intentions to others; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and getting to know people by establishing a connection

• Technical Skills/ Experience

• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change
• Good Knowledge of VM principles

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG