Customer Assistant - Warehouse Operative - Cleveleys SF

Marks and Spencer; Cleveleys; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Cleveleys is seeking a Customer Assistant to ensure smooth store operations. The role includes accepting deliveries, engaging with customers, and maintaining stock levels. Ideal candidates demonstrate a commitment to excellent service, adaptability, and communication skills. This position offers flexible working hours and contributes to an inclusive work environment.

Qualifications

• Ability to serve customers efficiently.
• Willingness to receive feedback and act on it.
• Flexible and adaptable to changing situations.

Responsibilities

• Accept deliveries and prepare products for the shop floor.
• Engage with customers and understand their needs.
• Monitor daily sales targets and promotions.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

This job role involves operating mechanical equipment as relevant to the job role and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Work Pattern

• Sunday 05:00 - 09:00
• Monday 05:00 - 09:00
• Tuesday 05:00 - 09:00

Responsibilities

• Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is always fully stocked.
• Use in-store systems and tools to track deliveries, manage stock, and make sure products are exactly where they need to be.
• Work with colleagues across the store to support a smooth operation and create an inclusive environment.
• Be flexible and ready to adapt to the changing needs of the store across various operational tasks.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are always stocked with product.
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service.
• Build expert product knowledge to sell and recommend our products and services.
• Receive training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.