Customer Assistant - Warehouse Operative - Cheltenham Centrum

TN United Kingdom; United Kingdom; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join an established industry player as a Customer Assistant in Operations, where you'll play a vital role in store operations. This position involves ensuring products are delivered, organized, and ready for customers, while utilizing digital tools to track deliveries and manage stock. Your commitment to high customer service standards and teamwork will help create a seamless shopping experience. Embrace the opportunity to develop your product knowledge and engage proactively with customers to understand their needs. If you're adaptable and eager to contribute to a diverse and inclusive environment, this role is perfect for you.

Qualifications

• High customer service standards and attention to detail.
• Flexibility and teamwork are essential qualities for this role.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Monitor and achieve sales targets, promotions, and selling opportunities.

Skills

Customer Service

Attention to Detail

Digital Capability

Teamwork

Adaptability

Tools

Digital Tools

Job description

Social network you want to login/join with:

Customer Assistant - Warehouse Operative - Cheltenham Centrum, United Kingdom

Client: Marks and Spencer

Location:

Job Category: Other

EU work permit required: Yes

Job Reference:

149ea3106d2c

Job Views:

6

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Work Pattern

• Tuesday: 15:00-22:15
• Thursday: 15:00-22:15
• Friday: 15:00-22:15
• Saturday: 15:00-22:15

Under 18 disclaimer

This job involves working late nights, and applications from anyone under 18 cannot be considered due to health and safety legislation.

Note: The £3.00 p/h unsocial premium applies only to hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations

Play a vital role in store operations, ensuring products are delivered, organized, and ready for customers and colleagues. Responsibilities include accepting deliveries, unpacking goods, and maintaining stock levels to ensure a seamless shopping experience.

You will use digital tools to track deliveries and manage stock, working closely with your team to keep the store running smoothly. Flexibility and teamwork are essential qualities for this role.

Purpose

To deliver a great shopping experience by putting customers first and promoting our products, acting as the voice of the customer to help us improve.

Key Accountabilities

• Serve customers efficiently on the shop floor and at service points
• Keep the store clean, tidy, and stocked
• Monitor and achieve sales targets, promotions, and selling opportunities
• Engage proactively with customers to understand their needs and provide excellent service
• Develop product knowledge to recommend our products and services
• Utilize digital tools and communication channels effectively

Key Capabilities

• High customer service standards
• Attention to detail and commitment to quality work
• Openness to feedback and continuous improvement
• Efficient workload management
• Adaptability to change
• Good listening and relationship-building skills
• Digital capability

Everyone’s Welcome

M&S is committed to diversity, inclusion, and equal opportunities. We welcome applications from all backgrounds and are happy to discuss flexible working arrangements. If you need reasonable adjustments during the recruitment process, please inform us when applying.