Customer Assistant - Warehouse Operative - Bath Simply Food

Marks and Spencer; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking a dedicated Customer Assistant in Operations to ensure the store runs smoothly behind the scenes. This role involves managing stock, assisting with deliveries, and maintaining a clean store environment. Candidates should have strong customer service skills and be adaptable to the dynamic retail setting. Join a company that values inclusivity and offers flexible working arrangements.

Qualifications

• Must be 18 years of age or older.
• Proactive in seeking feedback and open to it.
• Ability to build positive relationships.

Responsibilities

• Accept deliveries and unpack goods.
• Maintain stock availability on the shop floor.
• Engage with customers to understand their needs.
• Monitor and respond to sales targets.

Skills

Customer service

Attention to detail

Communication skills

Adaptability

Job description

Overview

Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Working Pattern:

• Sunday- 06:30-12:30
• Monday- 04:30-10:30
• Thursday- 04:30-10:30
• Friday- 04:30-10:30
• Saturday- 04:30-10:30

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Responsibilities

• Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is always fully stocked.
• Maintain stock availability and assist in keeping products accessible for customers.
• Use in-store systems and tools to track deliveries, manage stock, and ensure products are located correctly.
• Work with colleagues across the store to support smooth operations and create an inclusive environment.
• Be flexible and ready to adapt to changing store needs and operational tasks.

Key Accountabilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and tidy with shelves stocked.
• Monitor and respond to daily sales targets, priorities, promotions, and selling opportunities.
• Engage with customers to understand their needs, make recommendations, and deliver remarkable service.
• Build expert product knowledge to sell and recommend products and services.
• Receive training to utilise digital tools and communication channels to deliver for the customer.

Key Capabilities

• High levels of customer service.
• Attention to detail and commitment to excellent work.
• Open to feedback and proactive in seeking it.
• Accountability for planning and managing own workload.
• Strong communication skills.
• Adaptability to changing situations.
• Ability to build positive relationships and listen well.
• Good level of digital capability.

Values and Diversity

M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. We are an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and offer flexible working. If you require reasonable adjustments in the recruitment process, share your needs during the application to ensure a fair and transparent assessment.