Customer Assistant (Various) – M&S

Cotswolds Designer Outlet; Gloucester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail outlet in Gloucester is seeking a part-time Customer Assistant to ensure an excellent shopping experience. The successful candidate will be responsible for serving customers, maintaining store appearance, and meeting sales targets while promoting inclusivity. This role offers training and opportunities for personal growth.

Benefits

20% discount after successful completion of the probation period

Access to our Wellbeing hub

Qualifications

• High levels of customer service.
• Good level of digital capability.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and stocked with products.
• Engage with customers to understand their needs.

Skills

Customer service

Attention to detail

Accountability

Adaptability

Job description

Customer Assistant (Part Time – Various – Permanent and Fixed Term)

Purpose:

Deliver great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering the most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact!

We are committed to an active inclusion, diversity and equal opportunities policy, which starts with our recruitment and selection process and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

• £12.60 per hour
• 20% discount after successful completion of the probation period.
• Access to our Wellbeing hub.

How to apply

Please send your CV and covering letter to: [e-mail]