Customer Assistant - Travel Money - Bury St Edmunds

Marks & Spencer Plc; Bury St Edmunds; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established retail leader is seeking enthusiastic individuals to join their team in delivering exceptional customer service. This part-time role focuses on creating a welcoming shopping experience, where you will engage with customers, maintain store standards, and achieve sales targets. The company values inclusivity and is committed to providing a supportive environment for all employees. If you are passionate about retail and enjoy helping others, this opportunity is perfect for you. Join a forward-thinking organization that is transforming the retail industry and make a positive impact in your community.

Qualifications

• High levels of customer service and strong communication skills are essential.
• Must be adaptable and committed to delivering excellent work.

Responsibilities

• Serve customers efficiently and keep the store clean and stocked.
• Engage with customers to understand their needs and deliver great service.

Skills

Customer Service

Attention to Detail

Communication Skills

Adaptability

Digital Capability

Tools

Digital Tools

Job description

Working Pattern:

Wednesday 11:00-19:00
Thursday 11:00-19:00
Saturday 11:00-19:00

This is a Permanent, Part Time position. Due to legal requirements, you must be 18 years and over to apply for this role.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services.
6. We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.