Customer Assistant - Through the Night - Teesside Park

Marks & Spencer Plc; Darlington; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Assistant to join their team during the night shifts at Teesside Park. This role focuses on delivering an exceptional shopping experience by serving customers efficiently and maintaining store standards. You will be the face of the business, engaging with customers and helping to improve their experience. The company is committed to inclusion and diversity, making it a great time to join a forward-thinking organization that values its employees. If you are passionate about customer service and looking to make an impact, this opportunity is for you.

Qualifications

• High levels of customer service and attention to detail are essential.
• Strong communication skills and adaptability to changing situations.

Responsibilities

• Serve customers efficiently and keep the store clean and stocked.
• Engage with customers to understand their needs and make recommendations.

Skills

Customer Service

Attention to Detail

Communication Skills

Digital Capability

Adaptability

Tools

Digital Tools

Job description

Customer Assistant - Through the Night - Teesside Park - OVER 18 ONLY DUE TO WORKING HOURS - fixed term contract until 29/03/2025

Work Pattern

Sunday & Monday 20:00-06:00

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services
6. We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

1. High levels of customer service
2. Committed to delivering excellent work with great attention to detail
3. Open to and acts upon feedback, asking for this regularly
4. Takes accountability for planning and managing own workload efficiently
5. Strong communication skills
6. Adaptable to changing situations
7. Builds positive relationships by being a good listener
8. Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.