Customer Assistant - Through the night - Shoreham

Marks & Spencer Plc; Shoreham-by-Sea; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player seeks dedicated individuals for a permanent night shift role, focusing on delivering exceptional customer service and maintaining store standards. This position offers the chance to work in a dynamic environment where your contributions directly impact the shopping experience. With a commitment to inclusion and diversity, the company fosters a supportive atmosphere, encouraging you to grow and thrive. If you are passionate about customer service and ready to take on new challenges, this opportunity is perfect for you to shine in a forward-thinking retail environment.

Qualifications

• High levels of customer service and attention to detail are essential.
• Strong communication skills and adaptability to changing situations.

Responsibilities

• Serve customers efficiently and keep the store clean and stocked.
• Monitor daily sales targets and engage with customers to understand their needs.

Skills

Customer Service

Attention to Detail

Communication Skills

Digital Capability

Adaptability

Tools

Digital Tools

Job description

This role requires elements of lone and team working, with a range of activities including, but not limited to: keeping the store clean and tidy, ensuring that our shelves are always stocked with products, and taking part in some operational roles including taking in deliveries throughout the night.

This is a permanent vacancy working 37.50 hours per week through the night. See below work patterns:

4 Nights per week
2100-0700 x2
2100-0800 x2

Due to the nature of this role which requires working nights, you will need to be age 18 and over.

Purpose:

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities:

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with products.
3. Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to the store.
5. Build expert product knowledge to sell and recommend our products and services.
6. We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities:

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Everyone’s Welcome:

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.