Customer Assistant - Store Operations - Cumbernauld

Marks & Spencer Plc; Scotland; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player in retail is seeking a Customer Assistant to enhance the shopping experience for its customers. In this engaging role, you will serve customers efficiently, maintain store cleanliness, and actively engage with customers to understand their needs. This position offers a dynamic work environment where your contributions will directly impact customer satisfaction. With a commitment to inclusivity and diversity, the company is dedicated to creating a supportive workplace for all employees. If you are passionate about delivering exceptional service and making a difference, this opportunity is perfect for you.

Qualifications

• Hohe Kundenservice-Standards und starke Kommunikationsfähigkeiten sind erforderlich.
• Fähigkeit zur Anpassung an sich ändernde Situationen und zur effektiven Arbeitsorganisation.

Responsibilities

• Effiziente Bedienung der Kunden auf dem Verkaufsboden und an Servicepunkten.
• Überwachung und Erfüllung der täglichen Verkaufsziele und -prioritäten.

Skills

Kundenservice

Aufmerksamkeit für Details

Kommunikationsfähigkeiten

Anpassungsfähigkeit

Tools

Digitale Tools

Job description

Customer Assistant - Store Operations - 20 Hours - Cumbernauld

This job role means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Example Work Pattern -

Week 1:
Monday 18:00-22:00
Wednesday 18:00-22:00
Friday 16:00-22:00
Saturday 15:15-22:00

Week 2:
Sunday 14:15-21:00
Monday 18:00-22:00
Thurs 14:00-18:00
Fri 14:00-20:00

This position is working within our Store Operations team and may include the following duties:

• Working in fridges/freezer
• Unloading and loading delivery vans
• Locking up the building
• Working and moving stock or equipment around the building
• Heavy lifting/manual handling
• Bailer usage
• Racking away stock

All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services
6. We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

1. High levels of customer service
2. Committed to delivering excellent work with great attention to detail
3. Open to and acts upon feedback, asking for this regularly
4. Takes accountability for planning and managing own workload efficiently
5. Strong communication skills
6. Adaptable to changing situations
7. Builds positive relationships by being a good listener
8. Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.