Customer Assistant Role 8 Hours

MCARTHURGLEN; York; On-site; GBP 18,000 - 24,000; Full time

Job summary

Une grande entreprise de vente au détail cherche un M&S Customer Assistant pour offrir un service client exceptionnel et assurer la présentation de la boutique. Le candidat devra interagir avec les clients, répondre à leurs questions tout en maintenant des normes élevées de propreté et d'organisation en magasin.

Qualifications

• Excellente capacité à fournir un service client.
• Compréhension des produits et services M&S.
• Compétences en travail d'équipe.

Responsibilities

• Fournir un service client exceptionnel.
• Maintenir la propreté et les standards du magasin.
• Répondre aux questions des clients sur les produits.

Skills

Customer Service

Product Knowledge

Teamwork

Digital Skills

Job description

An M&S Customer Assistant's primary responsibility is to provide excellent customer service, engaging with customers to understand their needs and make product recommendations, maintaining store standards, ensuring product availability

Sunday 08:30- 17:30

Key Responsibilities of an M&S Customer Assistant:

Exceptional Customer Service: Delivering a great shopping experience, placing customers before tasks.

Product Knowledge: Having a good understanding of M&S products and services to assist customers.

Proactive Engagement: Engaging with customers to understand their needs and offer recommendations.

Store Maintenance: Maintaining the store's cleanliness, tidiness, and presentation standards.

Sales and Alternatives: Assisting with sales and providing alternatives to the customers where we can.

Digital Skills: Utilizing digital tools to enhance the customer experience.

Teamwork: Working collaboratively with other team members.

Specific Tasks:

Answering customer questions about products and services.

Serving customers at tills, handling returns, and processing refunds.

Unpacking deliveries, stocking shelves, and arranging displays.

Pricing and rotating stock.

Assisting customers with using the Sparks app and in-store devices.