Customer Assistant (Remote UK)

School Result; United Kingdom; Remote; GBP 22,000 - 27,000; Full time

Job summary

Purplebricks, the online estate agency, is hiring a home-based Property Sales Assistant to manage a portfolio of clients, negotiate between buyers and sellers, and drive sales with tailored commission schemes. The role offers a base salary of £24,784.50 plus a potential £10,000 bonus, with remote work across the UK.

You will deliver customer-focused service, keep CRM data up to date, and work toward targets while leveraging Purplebricks’ property discounts and benefits.

Qualifications

• Solid experience in consultative sales and negotiation.
• Strong communication and empathy, with the ability to build trust quickly.
• A focus on what customers need.
• Confidence promoting services and showing their value.
• Organised, detail-focused and willing to take ownership.
• Comfortable with IT systems and CRM tools.

Responsibilities

• Manage and nurture your own portfolio of clients.
• Negotiate between buyers and sellers and deliver customer-first service.
• Spot opportunities to cross-sell and upsell Purplebricks services.
• Monitor property interest and progress and adapt your approach.
• Keep systems up to date and ensure compliance.
• Work towards demanding targets.

Skills

Consultative sales

Negotiation

Communication

Empathy

Tools

CRM tools

IT systems

Job description

A job titled "Customer Assistant" sounds like a service desk, but this one is a sales job. Purplebricks, the online estate agency, is recruiting a home-based Property Sales Assistant who will manage a portfolio of clients, negotiate between buyers and sellers, and be paid partly on results. The salary is £24,784.50 with a possible £10,000 performance bonus, and you can work from anywhere in the UK.

About the Employer

Purplebricks is a well-known UK online estate agency. It was sold to the Strike group for £1 in June 2023, and later reporting shows it recorded pre-tax losses of £37.8 million for the year to 31 March 2024, against turnover of £31.1 million. Its chief executive stepped down in November 2024. A BBC Panorama programme also made allegations about its sales tactics, which the company disputed. None of this means the job isn't real, because the vacancy appears on the company's own careers page and on job boards, but it is a good reason to ask about job security and how targets and commission are set.

Read Before You Apply

The base salary is the legal minimum, so the bonus matters. £24,784.50 is exactly £12.71 an hour, the National Living Wage for adults, over 37.5 hours a week for 52 weeks. The advert doesn't state the weekly hours, so that is our calculation, but the match suggests the base pay is set at the minimum and the extra earnings depend on results. Ask what portion of staff actually reach the full £10,000, and how the bonus and "tailored commission schemes" are calculated.

The bonus isn't guaranteed. The advert says "potential to earn an additional £10,000". The most you could earn from these two figures is £34,784.50, and only if you hit every target.

It's a sales role under a service title. The duties include negotiating between buyers and sellers, encouraging offers, cross-selling and upselling services, and "smashing your targets". You are rewarded for customer experience as well as sales, but expect target pressure.

The advert doesn't say hours or working days. Ask about shift patterns, weekend working and evening calls, because property buyers often call outside office hours.

Right to work isn't mentioned. The role is open to people living anywhere in the UK, and the advert says nothing about sponsorship, so assume you need existing UK right to work.

What You'll Be Doing

• Managing and nurturing your own portfolio of clients
• Keeping up with market trends and local activity
• Spotting chances to cross-sell and upsell Purplebricks services
• Negotiating between buyers and sellers
• Delivering customer-first service with a consultative approach
• Monitoring property interest and progress and adapting your approach
• Keeping systems up to date and making sure everything is compliant
• Working to targets

Pay, Contract & Location

• Pay: £24,784.50 a year, with a potential additional £10,000 performance bonus and commission schemes
• Contract type: Full time, permanent
• Location: Remote, home-based anywhere in the UK
• Closing date: Not stated
• 25 days' holiday
• Celebration days off
• Equipment delivered to your door
• 24/7 Employee Assistance Programme
• Exclusive Purplebricks property discounts
• Tailored commission schemes
• Life assurance

Who Can Apply

• Solid experience in consultative sales and negotiation
• Strong communication and empathy, with the ability to build trust quickly
• A focus on what customers need
• Confidence promoting services and showing their value
• Organised, detail-focused and willing to take ownership
• Comfortable with IT systems and CRM tools