Customer Assistant - Operations/Warehouse - Weymouth

MARKS&SPENCER; Weymouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

Ein etabliertes Einzelhandelsunternehmen sucht engagierte Kollegen, die ein hervorragendes Einkaufserlebnis bieten. In dieser Rolle sind Sie das Gesicht des Unternehmens, das die Stimme der Kunden repräsentiert und dabei hilft, den Service kontinuierlich zu verbessern. Sie werden geschult, um digitale Tools effektiv zu nutzen und Kundenbedürfnisse zu verstehen. Diese Position bietet die Möglichkeit, in einem dynamischen und inklusiven Umfeld zu arbeiten, das sich der Förderung von Vielfalt und Chancengleichheit verpflichtet hat. Seien Sie Teil eines Teams, das die Einzelhandelsbranche revolutioniert und einen positiven Einfluss auf die Kundenerfahrung hat.

Qualifications

• Hohe Kundenservicelevel und starke Kommunikationsfähigkeiten sind erforderlich.
• Fähigkeit zur Anpassung an sich ändernde Situationen und zur Nutzung digitaler Tools.

Responsibilities

• Effizientes Bedienen der Kunden sowohl im Geschäft als auch an den Servicepunkten.
• Überwachung und Erreichung der täglichen Verkaufsziele und Prioritäten.

Skills

Kundenservice

Aufmerksamkeit für Details

Kommunikationsfähigkeiten

Digitale Fähigkeiten

Anpassungsfähigkeit

Tools

Digitale Tools

Job description

Below is the working pattern for this vacancy.

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Week 1:

Sunday 12:45-18:45

Tuesday 14:15-20:15

Wednesday 14:15-20:15

Friday 14:15-20:15

Week 2:

Tuesday 14:15-20:15

Wednesday 14:15-20:15

Friday 14:15-20:15

Saturday 14:15-20:15

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services.
6. We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.