Customer Assistant - Operations/Warehouse - Bristol Eastgate

Marks & Spencer Plc; Bristol; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking retail leader dedicated to delivering exceptional customer experiences. As a vital member of the team, you will engage with customers, ensuring their needs are met while promoting an inspiring range of products. This role emphasizes high-quality service, teamwork, and adaptability in a dynamic environment. With a commitment to inclusion and diversity, the company fosters a supportive atmosphere where your contributions will be valued. Embrace the opportunity to make a real impact in a vibrant and evolving workplace that prioritizes customer satisfaction and employee growth.

Qualifications

• High levels of customer service and strong communication skills are essential.
• Attention to detail and adaptability to changing situations are key.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Monitor daily sales targets and engage proactively with customers.

Skills

Customer Service

Attention to Detail

Communication Skills

Digital Capability

Adaptability

Tools

Digital Tools

Job description

Below is the working pattern for this vacancy.

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Working Hours:

Sunday 15:00-19:00
Saturday 14:00-22:00

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services.
6. We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.