Customer Assistant-Operations/Backstage-Uckfield

MARKS&SPENCER; Wealden; On-site; GBP 40,000 - 60,000; Full time

Job summary

Ein etabliertes Einzelhandelsunternehmen sucht leidenschaftliche Teammitglieder für die Operations/Backstage-Abteilung. In dieser Rolle werden Sie dafür verantwortlich sein, unseren Kunden ein hervorragendes Einkaufserlebnis zu bieten und gleichzeitig die Verkaufsziele zu erreichen. Sie werden die Möglichkeit haben, Ihre Kommunikationsfähigkeiten zu nutzen und in einem dynamischen Umfeld zu arbeiten, das sich ständig weiterentwickelt. Das Unternehmen setzt sich für Vielfalt und Integration ein und bietet flexible Arbeitsmöglichkeiten. Dies ist eine großartige Gelegenheit, Teil eines Teams zu werden, das sich für Exzellenz und Kundenzufriedenheit einsetzt.

Qualifications

• Hohe Kundenservice-Standards und Engagement für hervorragende Arbeit.
• Fähigkeit, auf Feedback zu reagieren und Verantwortung für die eigene Arbeitslast zu übernehmen.

Responsibilities

• Effiziente Bedienung der Kunden auf der Verkaufsfläche und an Servicepunkten.
• Überwachung und Erfüllung der täglichen Verkaufsziele und Prioritäten.

Skills

Kundenservice

Aufmerksamkeit für Details

Kommunikationsfähigkeiten

Digitale Fähigkeiten

Tools

digitale Tools

Job description

This is a permanent vacancy working late night in our Operations/Backstage Team.

Wk1

Sun 12:30-20:30

Mon, Wed, Thurs, Fri 15:00-23:00

Wk2

Mon, Tues, Thurs, Fri, Sat 15:00-23:00

Due to the nature of this role which requires operating machinery, you will need to be over 18.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services.
6. We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.