Customer Assistant - Online

Morrisons; City of Edinburgh; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday entitlement

Discount 15%

Friend/family discount

Leadership development

In-store cafe

Free parking

Pension & life cover

Healthcare benefits

MyPerks discounts

Payroll charity option

Family-friendly policies

Job summary

Morrisons is looking for friendly, reliable people to join our store teams across the shop floor. You’ll work in a fast-paced, structured environment with clear routines and activities designed to keep everything running smoothly so customers can get what they need, when they need it.

Training will support you to help wherever you’re needed. We value a helpful, friendly approach, being active and hands-on, and staying focused on customer satisfaction in a busy setting.

Qualifications

• Customer-focused approach to service
• Enjoys staying active and hands-on in a store
• Able to work in a busy, structured environment
• Comfortable using equipment safely and following processes
• Empathetic and proactive in helping customers

Responsibilities

• Serve customers across the store and help with queries.
• Work in a fast-paced, structured environment with clear routines.
• Be ready to assist wherever you're needed in the store.

Skills

Customer service

Team player

Active & hands-on

Safety procedures

Query resolution

Job description

More about the role

We're looking for friendly, reliable people to join our team, working across the store to serve our customers. You'll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly - all to make sure our customers can get what they need, when they need it.

You'll be trained to support various parts of the store, so this is a great role for a team player who is ready to help wherever you're needed.

More about our perks

• Generous holiday entitlement

• 15% discount in our supermarkets and convenience stores from the day you join us

• Additional 10% discount card for a friend or family member

• Genuine career progression and development opportunities - read more about our Leadership School here

• Subsidised in-store cafe or shop floor ranges

• Free parking

• Competitive pension and life assurance

• Healthcare / Wellbeing benefits including Aviva Digital GP

• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

• Optional payroll charity donations

• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

We're looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for:

• Helpful and friendly approach
• Enjoys staying active and being hands-on
• Works well in a busy, structured environment
• Comfortable using equipment safely and following processes
• Loves to help support our customers and resolve their queries

Please note: We are only able to recruit individuals who are over school leaver's age. Some of our roles need you to be over 18, due to health and safety requirements.

If you are applying for a role working in our Kiosk or Cash Offices, a successful credit check will be required before you join.