Customer Assistant - Kitchen

Buzz Group; England; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading entertainment company in Northampton is seeking a Customer Assistant to provide exceptional service to Customers. The role involves flexibility across various tasks, including front of house and kitchen duties. Ideal candidates will have experience in customer service, outstanding communication skills, and the ability to handle cash. This position offers part-time contracts with various benefits.

Benefits

Help@Hand wellbeing app

Thrive App for mental wellbeing

Employee Recognition Scheme

Digital learning platform access

In-house Training

Annual Leave plus Public Holidays

Buy Holidays Salary Sacrifice Scheme

50% staff discount

Life Assurance

Pension Scheme

Qualifications

• Experience in delivering first-class, personalized customer service.
• Outstanding communication skills adaptable to different situations.
• Experience handling cash and basic numeracy skills.

Responsibilities

• Build rapport and relationships with Customers.
• Be flexible on tasks across all areas of the Club.
• Support with other duties as requested by the line manager.
• Ensure a Safer Gambling Environment for all Customers.

Skills

Customer service

Communication

Cash handling

Adaptability

Job description

Do you take pride in serving top-notch food? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you have experience working in a kitchen environment? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Northampton Club, offering a variety of part-time contracts which include evenings and weekends.

The Role You’ll Play

As a Customer Assistant, you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers, as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family, providing fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing, approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning – our digital learning platform with access to hundreds of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH, and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (prorated accordingly for part-time colleagues)
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount – 50% off bingo tickets, food, and soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club, including front of house, book sales, treasury, machines, the bar area, kitchen, and general housekeeping, ensuring high standards of presentation and cleanliness
• Support with other duties as requested by the line manager
• Ensure a Safer Gambling Environment for all Customers and Colleagues across all channels: online, in-club, and live

The Winning Combination We’re Looking For

• Experience in delivering first-class, personalized customer service in face-to-face roles, preferably in hospitality, retail, or leisure environments
• Outstanding communication skills adaptable to different situations
• Experience handling cash and basic numeracy skills
• Confidence to challenge the status quo and ensure all Customers follow company policies and standards

Applicants must be 18+