Customer Assistant - Instore Bakery - Cheltenham Centrum

Marks and Spencer; Cheltenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Customer Assistant in their Bakery section to provide outstanding customer service and promote bakery products. The role requires early morning availability and the ability to engage with customers effectively. Successful candidates will have a passion for baking, digital proficiency, and a commitment to high service standards. Join us to make a positive impact every day.

Qualifications

• Willingness to work early mornings.
• Passion for baking and understanding of bakery products.
• Ability to use digital tools for enhancing customer experience.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and stocked.
• Engage proactively with customers to understand their needs.

Skills

High customer service standards

Attention to detail

Strong communication skills

Digital proficiency

Adaptability to change

Job description

All the details

Work Pattern

Mon 04:30-12:30
Tues 04:30-12:30
Wed 04:30-12:30

Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Under 18 disclaimer: This job role involves working early mornings and we can't consider applications from anyone under 18, to comply with health and safety legislation and ensure colleague safety.

Join our team at M&S as a Customer Assistant in our Bakery section, where you'll champion our delicious baked goods. We're seeking passionate individuals with a love for baking and a good understanding of bakery products to bring fresh perspectives daily.

You'll be a brand ambassador, recommending our bakery products and providing remarkable service to make customers feel valued every time they shop with us.

At M&S, our customers don't wait. You'll be ready to work hard, go above and beyond, and ensure a seamless shopping experience.

Digital confidence is essential. You'll use our digital tools, such as the Sparks App, to enhance the customer experience and ensure they receive the products they want.

Efficiency and effectiveness are key. You'll maintain high standards in food safety and hygiene, ensuring our customers are served promptly and safely.

Being a team player is crucial. You'll support an inclusive store environment, respecting colleagues and customers alike.

Flexibility is vital. You should be adaptable to work effectively across various store areas, responding seamlessly to changing demands.

Are you ready? Take your marks and apply now.

Purpose

To deliver a great shopping experience, putting customers first and promoting our products. As the face of the business, you'll help us improve by representing our customers' voices.

Key Accountabilities

• Serve customers efficiently on the shop floor and at service points
• Keep the store clean, tidy, and stocked
• Monitor and meet sales targets, promotions, and selling opportunities
• Engage proactively with customers, understanding their needs and making recommendations
• Build product knowledge to sell and promote our offerings
• Utilise digital tools and communication channels effectively

Key Capabilities

• High customer service standards
• Attention to detail and commitment to quality
• Open to feedback and continuous improvement
• Effective workload management
• Strong communication skills
• Adaptability to change
• Good listener and relationship builder
• Digital proficiency

Everyone's Welcome

M&S aims to lead in sustainability, innovation, and inclusivity. We're committed to diversity, equal opportunities, and flexible working. If you need reasonable adjustments during recruitment, let us know. Join us and make an immediate impact.