Customer Assistant - In Store Bakery - Warren Park SF

ENGINEERINGUK; Ashford; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Assistant for their in-store bakery. This role is pivotal in delivering an exceptional shopping experience and requires individuals who prioritize customer satisfaction above all. You'll be responsible for serving customers, maintaining store cleanliness, and achieving sales targets while building expert product knowledge. This innovative firm is committed to inclusivity and offers a dynamic work environment where your contributions can make a real impact. Join a team that values diversity and is dedicated to pushing the retail industry into a greener, more inspiring digital era.

Qualifications

• High levels of customer service and strong communication skills are essential.
• Ability to adapt to changing situations and manage workload efficiently.

Responsibilities

• Serve customers efficiently and keep the store clean and stocked.
• Engage proactively with customers to understand their needs.

Skills

Customer Service

Attention to Detail

Communication Skills

Adaptability

Digital Capability

Tools

Digital Tools

Job description

Customer Assistant - In Store Bakery - Warren Park SF

All the details

This job role involves the use of dangerous machinery and cleaning agents, this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Work Pattern

Sunday 0800-1600
Saturday 1400-2200

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services
6. We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

1. High levels of customer service
2. Committed to delivering excellent work with great attention to detail
3. Open to and acts upon feedback, asking for this regularly
4. Takes accountability for planning and managing own workload efficiently
5. Strong communication skills
6. Adaptable to changing situations
7. Builds positive relationships by being a good listener
8. Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.