Customer Assistant - In Store Bakery - Epsom

Marks and Spencer; Epsom; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Epsom is seeking a Customer Assistant for the Bakery section. The position requires delivering excellent customer service, maintaining store standards, and engaging with customers. Ideal candidates are flexible, digitally confident, and passionate about bakery products. This role offers an opportunity to make a significant impact in a dynamic retail environment.

Qualifications

• Experience in a customer-facing role is desirable.
• Ability to engage and communicate effectively with customers.
• Willing to learn about bakery products and enhance customer experience.

Responsibilities

• Serve customers efficiently both on the shop floor and at service points.
• Maintain cleanliness and stock in the store.
• Engage with customers to understand their needs.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Attention to detail

Flexibility

Job description

All the details

Working Pattern:

Week 1:
Monday- 05:00-13:00
Tuesday- 05:00-13:00
Wednesday- 05:00-13:00
Thursday- 05:00-13:00
Friday- 05:00-13:00

Week 2:
Monday- 05:00-13:00
Tuesday- 05:00-13:00
Wednesday- 05:00-13:00
Friday- 05:00-13:00
Saturday- 05:00-13:00

Under 18 disclaimer
This job role involves working early mornings and working with specialist cutting equipment and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.

You'll be a brand ambassador who's ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.

Efficiency and effectiveness are key aspects of your role ensuring that our customers don't wait while maintaining high standards in food safety and hygiene consistently. You'll be ready to roll your sleeves up, work hard and go above and beyond every day.

Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.

Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.