Customer Assistant - In Store Bakery - Banstead

ENGINEERINGUK; Banstead; On-site; GBP 12,000 - 18,000; Part time

Job description

Customer Assistant - In Store Bakery - Banstead

Contract Type: Variable Hours, Part Time

Work pattern:

1. Week 1: Sunday 0600-1000, Tuesday 0500-0900, Thursday 0500-0900
2. Week 2: Sunday 1545-1945, Tuesday 0500-0900, Friday 0500-0900

Induction & Training: All new starters will be expected to attend an Induction, which may not be held in your home store. All new In Store Bakery employees will be expected to attend a training programme within one of our Regional Bakery Hubs, this may not be your home store.

Under 18 Disclaimer: This job role involves operating mechanical equipment and working unsociable hours, therefore we can't consider applications from anyone under the age of 18 to comply with relevant health and safety legislation.

Unsocial Hours Premium: £3.00 per hour for hours worked between 22:00 - 06:00.

Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities:

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services.
6. Utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities:

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Inclusivity Statement: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. We are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.