Customer Assistant - Foods - Woodley

Marks & Spencer Plc; Reading; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player is seeking enthusiastic colleagues to enhance the shopping experience for customers. This role focuses on delivering exceptional service, maintaining store standards, and engaging with customers to understand their needs. With a commitment to training and development, you will utilize digital tools to provide remarkable service. Join a forward-thinking company that values inclusion and diversity, and be part of a team that is transforming the retail landscape. Your contributions will directly impact customer satisfaction and the overall success of the store.

Qualifications

• Strong customer service skills and ability to engage with customers.
• Attention to detail and commitment to delivering excellent work.

Responsibilities

• Serve customers efficiently and keep the store clean and stocked.
• Monitor daily sales targets and proactively engage with customers.

Skills

Customer Service

Attention to Detail

Communication Skills

Adaptability

Digital Capability

Job description

Below is the working pattern for this vacancy.

Due to the shift times, you must be 18 or over to apply.

Week 1:
Sunday 06:00-10:00
Monday 05:00-09:00
Wednesday 05:00-09:00
Thursday 05:00-09:00
Friday 05:00-09:00
Week 2:
Monday 05:00-09:00
Tuesday 05:00-09:00
Wednesday 05:00-09:00
Friday 05:00-09:00
Saturday 05:00-09:00

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services.
6. We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.