Customer Assistant - Foods - Late Night & Through The Night - Manchester

Marks & Spencer Plc; Manchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

Ein innovatives Einzelhandelsunternehmen sucht engagierte Kundenassistenten für die Nachtschichten in Manchester. Diese spannende Rolle erfordert, dass Sie den Kundenservice in den Vordergrund stellen und eine hervorragende Einkaufserfahrung bieten. Sie werden die Möglichkeit haben, Ihre Kommunikationsfähigkeiten zu nutzen, um Kunden zu beraten und zu unterstützen, während Sie gleichzeitig die Verkaufsziele des Unternehmens erreichen. Mit einem flexiblen Arbeitsumfeld und einem starken Fokus auf Inklusion und Vielfalt bietet dieses Unternehmen eine großartige Gelegenheit, Teil eines dynamischen Teams zu werden, das sich der Verbesserung des Kundenerlebnisses verschrieben hat.

Qualifications

• Hohe Kundenservicefähigkeiten sind erforderlich.
• Fähigkeit, auf Feedback zu reagieren und Verantwortung zu übernehmen.

Responsibilities

• Effiziente Bedienung der Kunden auf dem Verkaufsboden.
• Überwachung und Erfüllung der täglichen Verkaufsziele.

Skills

Kundenservice

Aufmerksamkeit für Details

Kommunikationsfähigkeiten

Anpassungsfähigkeit

Education

Keine spezifische Ausbildung erforderlich

Tools

Digitale Tools

Job description

Customer Assistant - Foods - Late Night & Through The Night - Manchester

Contract Type: Fixed term Contract

Hours: Part Time - 8 hours per week

Pay: £12.00 per hour plus £3.00 per hour Unsocial Premium (for hours worked between 22:00 and 06:00)

This is an opening for multiple Late Night and Through The Night vacancies at the Manchester Market Street Store (M1 1WT)

Due to the nature of this role, candidates MUST be over 18 years of age.

Vacancies

1. Vacancy 1: Friday 20:00 - 00:00; Saturday 20:00 - 00:00
2. Vacancy 2: Thursday 20:00 - 00:00; Saturday 20:00 - 00:00
3. Vacancy 3: Sunday 22:15 - 07:00

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services.
6. We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Inclusivity Statement

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.