Customer Assistant - Foods - Harrogate

Marks and Spencer; Harrogate; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is recruiting a Customer Assistant for our Food section in the UK. You’ll be at the frontline, delivering five-star service under pressure and embracing transformation across the store.

Be ready to roll up your sleeves, recommend and sell our latest food products, and use Sparks App and in-store devices to enhance the customer experience. Flexibility and teamwork are essential to succeed.

Qualifications

• Frontline customer service experience is beneficial.
• Ability to stay calm and helpful in a fast-paced store environment.
• Willingness to learn and use Sparks App and in-store devices.

Responsibilities

• Confidently recommend and sell our newest food products to customers.
• Deliver five-star service at pace and raise the bar in customer experience.
• Utilise Sparks App and in-store devices to assist customers.
• Be a team player and flexible, working across different store areas.

Skills

Customer service

Teamwork

Adaptability

Digital literacy

Tools

Sparks App

Job description

All the details

Work Pattern

Sunday 12.00-20.00
Monday 13.00-21.00
Tuesday 13.00-21.00

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.