Customer Assistant-Foods-Eastbourne

Marks & Spencer Plc; Eastbourne; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player in retail seeks enthusiastic colleagues to enhance the shopping experience for customers. This role involves serving customers, maintaining store standards, and engaging with shoppers to understand their needs. With a commitment to inclusion and diversity, the company is revolutionizing retail and offers exciting opportunities for growth. If you have a passion for customer service and thrive in a dynamic environment, this is the perfect chance to make an impact while working flexible hours. Join a team dedicated to excellence and innovation in the retail sector.

Qualifications

• High levels of customer service and strong communication skills are essential.
• Must be adaptable and committed to delivering excellent work.

Responsibilities

• Serve customers efficiently and keep the store clean and stocked.
• Engage with customers to understand their needs and deliver remarkable service.

Skills

Customer Service

Communication Skills

Attention to Detail

Digital Capability

Adaptability

Job description

This is a temporary vacancy working 20 hours per week.

Schedule:
Sun: 0600-1000
Tue: 0400-0800
Wed: 0400-0800
Fri: 0400-0800
Sat: 0400-0800

Note: Due to the early morning start times of this role, you will need to be over 18.

Compensation: An unsocial premium payment of £3.00 p/h is paid between the hours of 22.00-06.00.

Purpose:

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities:

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to the store.
5. Build expert product knowledge to sell and recommend our products and services.
6. Utilize all digital tools and communication channels to deliver for the customer every time.

Key Capabilities:

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Everyone’s Welcome:

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.