Customer Assistant - Foods - Blandford Forum Simply foods

Marks and Spencer; Blandford Forum; On-site; GBP 18,000 - 25,000; Part time

Job summary

A leading British retail company is seeking an Operations Assistant to join their Foods section. You will be responsible for providing excellent customer service, promoting food products, and utilizing digital tools to enhance the shopping experience. Ideal candidates should possess strong product knowledge and a passion for delivering top-quality service in a dynamic retail environment.

Qualifications

• Passionate about M&S Food products.
• Ability to engage effectively with customers.
• Strong attention to detail in service.

Responsibilities

• Deliver a great shopping experience, prioritizing customers.
• Serve and sell across all channels effectively.
• Utilize digital tools to enhance customer experience.

Skills

Customer service

Product knowledge

Digital tools proficiency

Teamwork

Flexibility

Tools

Sparks App

Job description

Summary

Operations Assistant

All the details

Work Pattern

Sunday 07:30 - 11:30
Monday 06:00-10:00
Tuesday 06:00-10:00
Thursday 06:00-12:00

Join our team at M&S as a Customer Assistant in our Foods section, where you'll promote our high-quality products, value offers, and deliver excellent customer service. We're seeking passionate individuals with knowledge of M&S Food products who are eager to share their expertise with customers.

You will act as a brand ambassador, recommending our newest Food products and ensuring customers feel valued through remarkable service.

At M&S, our customers expect prompt service. Be prepared to work hard, go above and beyond, and adapt to the fast-paced retail environment.

Digital confidence is essential. You will use tools like the Sparks App and in-store devices to enhance the customer experience and meet their needs efficiently.

Being a team player is crucial. You will support creating an inclusive store environment, respecting colleagues and the community.

Flexibility is vital. You should be comfortable working across various store areas, adapting seamlessly to changing demands.

Purpose

• Deliver a great shopping experience, prioritizing customers always
• Promote new ways of working with an open mindset and positive attitude
• Complete tasks to meet 'best in town' standards
• Serve and sell across all channels effectively
• Represent the voice of the customer to help improve our services

Key Accountabilities

• Serve customers efficiently on the shop floor and at service points
• Maintain presentation standards, product availability, and store cleanliness
• Utilize digital tools and communication channels effectively
• Share customer and colleague feedback for continuous improvement
• Support colleagues by sharing knowledge and building skills
• Own personal learning and development through digital solutions
• Know daily sales targets, promotions, and selling opportunities
• Have strong product knowledge to recommend products and services
• Engage proactively with customers to understand needs and suggest solutions
• Understand store priorities and your role in achieving them
• Complete tasks efficiently following SOPs
• Minimize waste and control costs through good practices
• Follow safe and legal working practices

Key Capabilities

• Understand M&S operations, strategy, and your role
• Deliver excellent work with attention to detail
• Act on feedback and seek continuous improvement
• Set and manage performance objectives
• Plan and manage your work effectively
• Be curious, ask questions, and challenge the status quo
• Communicate clearly and effectively
• Manage reactions and share perspectives constructively
• Adapt to change and work challenges quickly
• Build positive relationships through good listening and connection

Technical Skills/Experience

• Contribute to store sales and control costs
• Work accurately within timescales
• Possess comprehensive knowledge of shopping channels
• Have good product knowledge and understanding of services
• Stay updated on commercial operations and basics
• Be digitally capable and proficient with digital tools
• Identify customer needs and selling opportunities
• Adapt to changing circumstances
• Understand VM principles

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG