Customer Assistant - Food - Yeovil

Marks and Spencer plc (UK); Yeovil; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading UK retailer is looking for enthusiastic individuals to provide exceptional customer service and promote its range of Food products. You'll engage with customers, ensuring they feel valued while assisting them on the shop floor. If you demonstrate strong communication skills and a good digital capability, apply to join this dynamic team in Yeovil.

Qualifications

• Demonstrate high levels of customer service.
• Be committed to delivering excellent work with great attention to detail.
• Take accountability for planning and managing own workload efficiently.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Proactively engage with customers to understand their needs.

Skills

Customer service

Communication skills

Adaptability

Digital capability

Job description

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key responsibilities include:

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services

We are seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

To be successful in this role, you will:

• Demonstrate high levels of customer service
• Be committed to delivering excellent work with great attention to detail
• Be open to and act upon feedback, asking for this regularly
• Take accountability for planning and managing own workload efficiently
• Have strong communication skills
• Be adaptable to changing situations
• Build positive relationships by being a good listener
• Have a good level of digital capability

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.