Customer Assistant - Food - Woolwich Simply Food

Marks & Spencer Plc; Woolwich; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc in the UK is looking for Customer Assistants in our Food section to be at the frontline of service. You’ll greet customers, answer questions, stock shelves and help customers find products, delivering five-star service at pace in a busy store.

You’ll be confident using Sparks App and in-store devices, work as part of a supportive team in a flexible, fast-moving retail environment, and thrive when store traffic is high.

Qualifications

• Experience delivering excellent customer service in a fast-paced retail environment.
• Comfort with using digital tools and running store devices to assist customers.
• Ability to work as part of a team and adapt to changing store needs.

Responsibilities

• Assist customers on the shop floor in the Food section and provide product information.
• Support shelving, stock replenishment and planogram execution to maintain availability.
• Sell products through knowledgeable recommendations and contribute to sales growth.

Skills

Customer service

Digital proficiency

Teamwork

Flexibility

Tools

Sparks App

In-store devices

Job description

Work Pattern

Week 1
Sunday 08:00-12:00
Monday 04:00-10:00
Wednesday 04:00-10:00

Week 2
Monday 04:00-10:00
Friday 04:00-10
Saturday 05:30-11:30

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?