Customer Assistant - Food - Westwood Cross

Marks and Spencer plc (UK); Westwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking dedicated colleagues to enhance the shopping experience. Responsibilities include assisting customers on the shop floor, maintaining store organization, and providing top-notch service. The ideal candidate will demonstrate strong customer service skills and adaptability, while being confident with digital tools. This role offers flexible working options and a chance to contribute to an inclusive workplace.

Benefits

Unsocial hours premium of +£3.00 p/h

Flexible working options

Inclusive workplace policies

Qualifications

• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are stocked.
• Build expert product knowledge to sell and recommend products.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Adaptable to changing situations

Job description

Overview

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
• You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
• At M&S our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Qualifications

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Buil ds positive relationships by being a good listener
• Good level of digital capability

Additional Information

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00