Customer Assistant - Food - Watford

Marks and Spencer; Watford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK retailer is seeking a passionate Customer Assistant for its Foods section in Watford. The role involves providing excellent customer service, managing store cleanliness, and engaging effectively with customers. Applicants must be over 18 due to late-night shifts. Training will be provided to enhance product knowledge and customer engagement skills.

Qualifications

• High levels of customer service skills.
• Ability to commit to excellent work with great attention to detail.
• Capacity to adapt to changing situations.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and stocked.
• Engage with customers to understand their needs and provide recommendations.

Skills

Customer service

Attention to detail

Strong communication

Digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Foods section. We are seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. The role involves working late nights and is restricted to applicants aged 18 or over in compliance with health and safety legislation.

Work Pattern

• Sunday 11:00 - 20:00
• Monday 13:00 - 22:00
• Tuesday 13:00 - 22:00
• Thursday 14:00 - 23:00
• Friday 13:00 - 22:00

Purpose

To deliver a great shopping experience for our customers, putting customers before tasks and championing our brilliant products. As the face of the business, you will be the voice of our customers helping us continually improve.

Under 18 disclaimer This job role involves working late nights and we cannot consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and welcome flexible working. If you require reasonable adjustments to any part of our recruitment process, please share your requirements with us when applying, and we will work to meet them to provide a fair and transparent assessment process.