Customer Assistant - Food (Nights) - Cribbs Causeway

Marks and Spencer plc (UK); Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Bristol is seeking customer-oriented individuals to enhance the shopping experience. Candidates should possess strong communication skills and a commitment to excellent service. Responsibilities include keeping the store tidy, achieving sales targets, and engaging with customers. Join us for a transformative retail experience that values inclusion and flexibility.

Qualifications

• Committed to delivering excellent work.
• Open to feedback and actively seeks it.
• Takes accountability for workload management.

Responsibilities

• Keep the store clean and tidy.
• Monitor and deliver on daily sales targets.
• Engage with customers and recommend products.
• Build expert product knowledge.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Adaptable to changing situations

Attention to detail

Job description

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Responsibilities include:

• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• Utilise all digital tools and communication channels to deliver for the customer every time

You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Requirements include:

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00