Customer Assistant - Food (Nights) - Bristol Cabot Circus

Marks and Spencer plc (UK); Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Bristol is seeking customer service colleagues who prioritize customer needs and promote products effectively. Responsibilities include serving customers, maintaining store standards, and meeting sales targets. Ideal candidates should exhibit strong communication skills, attention to detail, and a commitment to excellent service. The company values inclusion and offers flexible working opportunities.

Qualifications

• 18 years of age or older.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback.

Responsibilities

• Serve our customers efficiently on the shop floor.
• Keep the store clean and tidy.
• Monitor and deliver on daily sales targets.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Job description

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Responsibilities include:

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services

We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time. To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Requirements include:

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.