Customer Assistant -Food - Hedge End

Marks and Spencer; Hedge End; On-site; GBP 14,000 - 21,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section to be at the frontline, delivering excellent service and product knowledge. The role involves working with speed and accuracy, assisting customers, and promoting our newest food items.

You’ll use Sparks App and in-store tech to enhance the shopping experience and support a high-energy team across multiple store areas. Ideal candidates are flexible, team players who handle peak times with resilience and a positive attitude,

Qualifications

• Customer-focused service delivery with pace and accuracy.
• Ability to work across store areas and adapt to demand.
• Comfort with digital tools used to enhance the shopping experience.

Responsibilities

• Deliver five-star service at pace during busy periods.
• Promote and sell new food products to customers.
• Utilise Sparks App and in-store devices to assist shoppers.
• Collaborate with teammates to maintain smooth store operations.

Skills

Customer service

Teamwork

Digital tools

Store operations

Tools

Sparks App

Job description

All the details

Work Pattern

Week 1

Monday 13.00 -21.00

Tuesday 10.00-18.00

Wednesday 11.00-19.00

Saturday 06.00-14.00

Week 2

Sunday 06.00-14.00

Monday 13.00-21.00

Tuesday10.00-18.00

Wednesday 11.00-19.00

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.