Customer Assistant - Food - Hartlepool SF

Marks and Spencer plc (UK); Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Tees Valley is seeking a Customer Assistant to deliver exceptional service in the Foods section. You'll engage with customers, maintain standards in the store, and utilize digital tools to enhance the experience. Ideal candidates are adaptable, team-oriented and passionate about high-quality food products. Join us to be part of a transformation in the retail industry.

Benefits

Flexible working options

Comprehensive training programs

Inclusive work environment

Qualifications

• Strong communication skills with the ability to listen and engage with customers.
• Ability to adapt to changing retail situations and demands.
• High attention to detail in delivering customer service.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Maintain a clean and tidy store, ensuring shelves are stocked.
• Monitor daily sales targets and promotions.

Skills

Customer service excellence

Digital confidence

Team player

Tools

Sparks App

Job description

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

High levels of customer service, committed to delivering excellent work with great attention to detail, and open to and acts upon feedback, are essential for this role. You should be adaptable to changing situations, have strong communication skills, and be able to build positive relationships by being a good listener. A good level of digital capability is also required.

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.