Customer Assistant - Food - Hartlepool SF

Marks and Spencer; Tees Valley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Tees Valley is hiring a Customer Assistant for their Foods section. In this role, you will provide outstanding customer service, maintain store cleanliness, and utilize digital tools to enhance the shopping experience. Flexibility and a commitment to customer care are crucial. This position pays £12.60 per hour plus additional pay for night hours. Join a team dedicated to inclusion and high-quality service.

Qualifications

• Must be over 18 due to early morning work requirements.
• High attention to detail is necessary.
• Ability to engage proactively with customers.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep the store clean and stocked.
• Engage with customers to understand their needs.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Adaptable to changing situations

Job description

Overview

Summary

Customer Assistant - Food - Hartlepool SF

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.

Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Under 18 Disclaimer

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Rate of Pay

£12.60 per hour
Additional £3.00 per hour (for any hours worked between 22:00 and 06:00)

Work Pattern

Tuesday 05.00-09.00
Thursday 14.00-18.00
Friday 05.00-09.00
Saturday 18.00-22.00

Job Description

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and offer flexible working. If you require reasonable adjustments during recruitment, share those requirements with us to support a fair process.