Customer Assistant - Food - Harrogate

Marks and Spencer; Harrogate; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks & Spencer in Harrogate is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace and embracing the transformation we’re driving.

Be a resilient team player who can thrive under pressure, recommend and sell our newest food products, and use Sparks App and in-store devices to enhance the customer experience.

Qualifications

• Frontline retail role in Food, delivering five-star service under pressure.
• Strong customer service mindset and ability to work as part of a team.
• Willingness to learn and adapt to store-changing environments.

Responsibilities

• Provide five-star service at pace and engage with customers.
• Recommend and sell new food products to shoppers.
• Serve, stock and assist in driving sales growth across the store.
• Utilise Sparks App to enhance the customer experience and assist shoppers.

Skills

Customer service

Team player

Adaptability

Resilience

Tools

Sparks App

In-store devices

Job description

All the details

Work Pattern:

Week 1

Sunday: 06:00 - 14:00
Monday: 13:00 - 21:00
Wednesday: 13:00 - 21:00
Thursday: 13:00 - 21:00
Friday: 13:00 - 21:00

Week 2

Monday: 13:00 - 21:00
Tuesday: 13:00 - 21:00
Wednesday: 13:00 - 21:00
Thursday: 13:00 - 21:00
Saturday: 06:00 - 14:00

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.