Customer Assistant - Food - Ferndown Simply Food

M&S Careers; Ferndown; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Group is seeking a Customer Assistant in our Food section. You’ll be at the frontline, handling busy periods with a hands-on, friendly approach and delivering five‑star service to every customer.

You’ll use Sparks App and in-store devices to help customers find products, answer questions, and complete quick transactions. Flexibility is essential as shifts vary across the store to meet customer demand.

Qualifications

• This role requires a friendly, customer-focused approach with the ability to handle busy periods.
• Comfort using digital tools and store devices to assist customers.

Responsibilities

• Attend to customers on the shop floor, providing five-star service.
• Confidently recommend and sell new food products to customers.
• Maintain store standards and help drive sales growth during peak times.

Skills

Customer service

Digital tools

Teamwork

Flexibility

Job description

Work Pattern:
Monday: 05:00-09:00
Tuesday: 05:00-09:00
Thursday: 05:00-09:00
Saturday: 05:00-09:00

\"Under 18 disclaimer
\"This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.\"

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.