Customer Assistant - Food - Edinburgh

Marks and Spencer; City of Edinburgh; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section to be at the frontline of the UK's fastest growing retailer. You'll help customers, fill shelves, and deliver five-star service at pace while embracing the transformation we’re driving.

Be a resilient brand ambassador who can confidently recommend and sell our newest food products. You’ll use digital tools like Sparks, work across store areas as needed, and thrive when the store is busiest.

Qualifications

• Proven customer service skills.
• Able to adapt to varying tasks and shifts.
• Works well in a busy retail environment.

Responsibilities

• Provide five-star service to customers at pace.
• Advise on and sell new food products to customers.
• Fill shelves and keep the store tidy during shifts.
• Utilise digital tools to enhance customer experience and locate products.
• Be flexible to work across different areas of the store as needed.

Skills

Customer service

Flexibility

Teamwork

Tools

Sparks app

In-store devices

Job description

All the details

Work Pattern

• Sunday: 1600-2000


• Wednesday: 1600-2000


• Friday: 1600-2000

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.


• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.


• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.


• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

Are you ready for it? #Christmas