Customer Assistant - Food - Crescent Link Simply Food

Marks and Spencer; Derry/Londonderry; On-site; GBP 18,000 - 20,000; Full time

Job summary

A leading retailer in Derry/Londonderry is seeking a Customer Assistant for their Foods section. As an ambassador for their high-quality products, you'll provide exceptional customer service and help customers find the best food items. The role requires strong communication skills, adaptability, and a keen eye for detail. Join a team that values inclusivity and flexible working arrangements.

Qualifications

• Passionate about high-quality Food products and customer service.
• Ability to engage positively with customers and recommend products.
• Adaptable to changing situations in a retail environment.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and ensure shelves are stocked.
• Monitor and meet daily sales targets and priorities.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Work Pattern:

Week 1: Monday 13:00–22:00; Thursday 13:00–22:00; Friday 13:00–22:00; Saturday 10:00–19:00.

Week 2: Monday 13:00–22:00; Wednesday 13:00–22:00; Thursday 13:00–22:00; Friday 13:00–22:00.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• Training will be provided to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.