Customer Assistant - Food - Bognor Regis

Marks and Spencer plc (UK); Bognor Regis; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Bognor Regis is seeking customer-focused colleagues to enhance the shopping experience. Candidates must have strong communication skills, a commitment to service excellence, and the ability to work early morning shifts. This role offers flexibility and inclusion in a diverse workspace.

Qualifications

• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Adaptable to changing situations

Attention to detail

Job description

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Responsibilities include:

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• Utilise all digital tools and communication channels to deliver for the customer every time

We are looking for a brand ambassador who is ready to recommend our newest Food products and make sure our customers feel truly valued every time they shop with us.

Requirements:

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. We are happy to talk flexible working and make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Working Hours:
Sunday 04:00 - 12:00
Monday 04:00 - 09:00
Saturday 04:00 - 09:00

Important Note: This job role involves working early mornings and we cannot consider applications from anyone under the age of 18, to comply with relevant health and safety legislation and keep our colleagues safe in the workplace.