Customer Assistant - Fashion Home & Beauty - Vangarde Monks Cross

Marks and Spencer; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail chain in York is looking for a Customer Assistant to enhance the shopping experience. You will serve customers, manage store presentation, and drive sales by effectively engaging with customers. Ideal candidates will possess strong customer service skills and a passion for fashion in a supportive environment. Flexible working options are available.

Qualifications

• Passionate and fashion-forward individual.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback.

Responsibilities

• Serve customers efficiently both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are always stocked.
• Proactively engage with customers to understand their needs.

Skills

High levels of customer service

Strong communication skills

Adaptable to changing situations

Good level of digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.

You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Work Pattern

• Week 1: Mon 12:00 - 20:00; Tue 08:00 - 16:00; Wed 12:00 - 20:00; Fri 06:00-14:00; Sat 12:00-20:00
• Week 2: Sun 09:00-17:00; Mon 12:00 - 20:00; Tue 08:00 - 16:00; Thu 08:00 - 16:00; Fri 08:00 - 16:00

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.